Terms of Service
Terms of Service
Last updated: April 25, 2026
Overview
Welcome to Warm Home! References to “we”, “us”, and “our” refer to Warm Home. Warm Home operates this store and website, including all related information, content, features, tools, products and services within your orders, to provide you with a curated shopping experience (hereinafter referred to as the “Service”). Warm Home is supported by Shopify technology to deliver our Service to you.
These Terms and Conditions, together with any policies referenced herein (collectively the “Terms of Service” or “Terms”), set forth your rights and obligations when using our Service.
Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.
By visiting, accessing, using or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms or our Privacy Policy, please do not use or access our Service.
Article 1 – Access & Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependents under your care to use the Service on devices owned, purchased or controlled by you.
To use our Service, including browsing our online store or purchasing any products or services, you may be required to provide certain information such as your email address, billing details, payment information and shipping address. You represent and warrant that all information you provide in our store is accurate, current and complete, and that you hold all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account. You may not assign, sell, transfer or authorize your account to any third party.
Article 2 – Our Products
We strive to display all products and services accurately in our online store. However, please note that product colors and appearances may differ slightly from on-screen displays due to your device type, screen settings and configurations.
We do not guarantee that the appearance or quality of any purchased product or service will meet your expectations, nor that items will be identical to descriptions displayed on our online store.
We reserve the right to modify all product descriptions at any time without prior notice. We also reserve the right to discontinue any product at any time, and may limit the quantity of certain items offered to any person, region or jurisdiction on a case-by-case basis.
Article 3 – Orders
When you submit an order, you are placing an offer to purchase. Warm Home reserves the right to accept or decline your order for any reason at our sole discretion. Your order is not confirmed and accepted until formally approved by Warm Home. We must receive and process your payment prior to order confirmation.
Please review your order carefully before submission. Once an order is accepted, cancellation requests may not be fulfilled. If we decline, modify or cancel your order, we will attempt to notify you via the email, billing address or phone number provided at checkout.
Purchased products may only be returned or exchanged in accordance with our Refund Policy [link].
All purchases are for personal or household use only and may not be resold commercially or exported without permission.
Article 4 – Pricing & Billing
Prices, discounts and promotions are subject to change without prior notice. The final price charged for products or services shall be the rate valid at the time of order submission, as stated in your order confirmation email. Unless otherwise specified, listed prices do not include taxes, shipping fees, handling charges, customs duties or import fees.
Prices displayed in our online store may differ from physical retail locations, other online platforms or third-party merchants. We may offer promotional activities from time to time that affect pricing; such promotions are governed by separate terms and conditions. In the event of a conflict between promotional rules and these Terms, the promotional terms shall prevail.
You agree to provide accurate, complete and up-to-date purchase, payment and account information for all transactions completed in our store. You shall promptly update your account details, including email address, credit card numbers and expiration dates, to ensure we can process your transactions and contact you when necessary.
You represent and warrant that:
(i) Your provided payment information is true, accurate and complete;
(ii) You are fully authorized to use the payment method for purchases;
(iii) All charges incurred will be honored by your card issuer;
(iv) You will pay all final charges, including shipping, handling fees and applicable taxes.
Article 5 – Shipping & Delivery
We are not liable for shipping or delivery delays. All delivery times are estimated and not guaranteed. We shall not be responsible for delays caused by freight carriers, customs clearance procedures or events beyond our reasonable control.
Once goods are transferred to the shipping carrier, ownership and risk of loss shall pass to you.
Article 6 – Intellectual Property
Our Service, including all trademarks, brand names, text, imagery, graphics, product reviews, videos, audio, design elements, content layout and arrangement, are the exclusive property of Warm Home, its affiliates or licensed partners, and are protected by domestic and international patent, copyright and intellectual property laws.
These Terms grant you limited personal, non-commercial use rights only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any content from our Service without our prior written consent.
Nothing in these Terms shall be construed as granting any patent, trademark, copyright or intellectual property license rights. Unauthorized use of our Service may violate intellectual property laws. All rights not expressly granted herein are reserved by Warm Home.
The Warm Home name, logo, product names, service marks and slogans are trademarks of Warm Home or its affiliates. You may not use these marks without prior written approval. The Shopify name, logo and related marks are trademarks of Shopify. All other third-party names and marks displayed on our platform belong to their respective owners.
Article 7 – Optional Third-Party Tools
As part of our Service, you may access third-party customer tools over which we have no monitoring, control or supervision.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or endorsements of any kind. We assume no liability arising from your use of optional third-party tools.
Your use of third-party tools accessed through our website is entirely at your own risk and discretion. You must review and agree to the relevant third-party terms before use.
We may launch new features, tools and resources in the future, which shall also be deemed part of our Service and subject to these Terms.
Article 8 – Third-Party Links
Our Service may contain third-party website content and hyperlinks, including embedded third-party functions. We do not review or verify the accuracy or content of external third-party platforms. Accessing third-party websites is at your own risk.
We shall not be liable for any loss or damage resulting from your access to third-party websites or purchases of third-party goods and services. Please review third-party policies carefully before completing any external transactions. All complaints, inquiries and disputes related to third-party products must be directed to the relevant third party.
Article 9 – Relationship with Shopify
[Merchant Note: This clause accurately defines the relationship between Shopify and your store and may not be removed or modified.]
Warm Home is powered by Shopify to provide our Service. However, all sales and transactions conducted in our store are directly between you and Warm Home.
You acknowledge and agree that Shopify shall not be responsible for any aspect of transactions between you and Warm Home, including any injury, loss or damage arising from product purchases. You hereby release Shopify and its affiliates from all claims, liabilities and losses related to your transactions with our store.
Article 10 – Privacy Policy
All personal information collected through our Service is governed by our Privacy Policy [link]. Certain data may also be subject to Shopify’s Privacy Policy. Your use of our Service confirms that you have read and understood our privacy regulations.
As our store is hosted by Shopify, Shopify may collect and process user data to maintain and optimize platform services. Information you submit may be shared with Shopify and overseas third-party service providers for service delivery. Please review our Privacy Policy for full details on data collection and usage practices.
Article 11 – Feedback
If you submit, upload, publish, email or otherwise share any ideas, suggestions, feedback, comments, proposals or content (collectively “Feedback”), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for any commercial or non-commercial purpose.
You warrant that all Feedback and related intellectual property rights belong to you, no compensation or incentives have been undisclosed, and all submitted content complies with applicable laws.
We are not obligated to keep Feedback confidential, provide monetary compensation or respond to submitted comments.
We reserve the right to monitor, edit or remove any Feedback deemed illegal, offensive, threatening, defamatory, obscene or in violation of third-party rights or these Terms.
Your Feedback may not infringe third-party rights, contain malicious code, false information, abusive content or misleading identity information. You are solely responsible for all Feedback you publish.
Article 12 – Errors, Inaccuracies and Omissions
Content published on our Service may occasionally contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping costs, delivery times and inventory status.
We reserve the right to correct errors, update information or cancel orders at any time without prior notice, even after order submission and confirmation.
Article 13 – Prohibited Uses
You may only access and use our Service for lawful purposes. You agree not to use our platform:
(a) For illegal, fraudulent or malicious activities;
(b) To violate local, national or international laws and regulations;
(c) To infringe upon our intellectual property or third-party rights;
(d) To harass, insult, harm or defame others;
(e) To transmit false or misleading information;
(f) To upload unauthorized or restricted content;
(g) To send spam, bulk messages or unsolicited promotional content;
(h) To impersonate other individuals or entities;
(i) To interfere with normal platform operations or user experience.
You further agree not to:
(a) Upload viruses, malware or harmful code;
(b) Reproduce, copy, plagiarize or resell any part of our Service;
(c) Collect or harvest other users’ personal data;
(d) Conduct phishing, hijacking or cyber attacks;
(e) Use automated bots, crawlers or AI tools to access our platform without authorization;
(f) Bypass platform security and access control measures.
We reserve the right to suspend or terminate your account without notice if you violate any prohibited provisions.
Article 14 – Automated Agents
14.1 This section applies if you use, enable or deploy automated agents to access or interact with our Service. An “Agent” refers to automated software that operates independently without direct manual supervision.
14.2 All automated agents must clearly disclose their identity and comply with our access rules. Agents may not access our Service if restricted by us.
14.3 We may limit or restrict automated agent access through technical measures.
14.4 Agents must:
(i) Clearly mark agent access in all network requests;
(ii) Not simulate human behavior or bypass security verification systems;
(iii) Respond truthfully to identity verification prompts;
(iv) Not evade platform access restrictions.
Article 15 – Termination
We may terminate this Agreement or restrict your access to our Service at any time without prior notice. You shall remain liable for all outstanding charges incurred up to the termination date.
All clauses related to intellectual property, feedback, liability, indemnification, governing law and dispute resolution shall survive termination.
Article 16 – Disclaimer
All content on our Service is for general reference only. We do not guarantee the accuracy, completeness or reliability of published information. Your reliance on platform content is at your own risk.
Our Service and all products are provided on an “as available” basis, without any express or implied warranties, including merchantability, fitness for a specific purpose and non-infringement. We do not guarantee uninterrupted, secure or error-free platform operation. Certain regional jurisdictions may not allow warranty disclaimers, so some limitations may not apply locally.
Article 17 – Limitation of Liability
To the fullest extent permitted by applicable law, Warm Home, its partners, staff, affiliates, contractors and Shopify shall not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of our Service or purchased products, including lost profits, lost revenue, data loss and replacement costs, regardless of legal basis, even if advised of potential risks.
Article 18 – Indemnification
You agree to defend, indemnify and hold harmless Warm Home, Shopify, their affiliates, employees and partners from any third-party claims, damages, liabilities and legal fees arising from:
(1) Your breach of these Terms;
(2) Violation of applicable laws or third-party rights;
(3) Your access and use of our Service.
We will notify you of any third-party claims in a timely manner. You shall cooperate fully with dispute resolution and legal proceedings.
Article 19 – Severability
If any provision of these Terms is deemed illegal, invalid or unenforceable, the remaining clauses shall remain in full force and effect. Invalid provisions shall be revised to the maximum enforceable extent permitted by law.
Article 20 – Waiver & Entire Agreement
No failure to enforce any provision of these Terms shall constitute a waiver of such rights.
These Terms, together with all published policies and operating rules, constitute the complete agreement between you and Warm Home, superseding all prior oral or written communications. No ambiguity in contract interpretation shall be construed against the drafting party.
Article 21 – Assignment
You may not assign or transfer your rights and obligations under this Agreement without our prior written consent. We reserve the right to assign or transfer these Terms and related responsibilities at any time.
Article 22 – Governing Law
These Terms shall be governed by the laws of the region where Warm Home is located. You consent to the exclusive jurisdiction of local courts for all disputes arising from service use.
Article 23 – Headings
Section headings are for reference only and shall not limit or affect the interpretation of these Terms.
Article 24 – Changes to Terms
We may update, modify or replace these Terms at any time. Revised terms will be published on our website with an updated effective date. Your continued use of our Service after updates constitutes acceptance of the revised Terms.
Article 25 – Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: 13369253790@163.com
Business Name: Warm Home
Email: 13369253790@163.com
Business Address: No.2 Shangcheng South Road, Suzhou, Jiangsu 215501, China
Phone Number: 133692537900
Business Registration Number: (Leave blank)
VAT Number: (Leave blank)