Privacy Policy
Privacy Policy
Last updated: April 25, 2026
Warm Home operates this store and website, including all related information, content, features, tools, products and services, to provide you with a complete shopping experience (hereinafter referred to as the "Service"). Warm Home is supported by Shopify technology to deliver our services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, purchase goods or conduct other transactions through the Service, or contact us in other ways. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing and using our Service, you acknowledge and agree to the collection, use and disclosure practices described in this Privacy Policy.
Personal Information We Collect
The term "Personal Information" refers to information that can identify you or be reasonably associated with you or another individual. Personal information does not include anonymous or de-identified data that cannot be used to identify any individual.
We may collect and process the following types of personal information based on your interaction with our Service, your country of residence, and applicable laws:
- Contact details: your full name, billing address, shipping address, phone number and email address.
- Financial information: credit card, debit card, bank account details, payment information, transaction records and payment confirmation.
- Account information: username, password, security questions, preferences and account settings.
- Transaction information: items you view, add to cart, wishlist, purchase, return, exchange or cancel, and your order history.
- Communication content: messages and information you provide when contacting customer support.
- Device information: device model, browser type, network information, IP address and unique identifiers.
- Usage data: your operation records, browsing time and interaction behavior on our website.
Sources of Personal Information
- Provided directly by you when you register an account, browse the store, place orders or contact us.
- Automatically collected through our website, devices, cookies and similar tracking technologies.
- Provided by our service providers on our behalf.
- Obtained from business partners and authorized third parties.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide, adjust and optimize our services, process payments, complete orders, arrange delivery, handle returns and exchanges, and maintain your account.
- For marketing and advertising, sending promotional emails, messages and personalized product recommendations.
- To ensure platform security, prevent fraud, verify user identity and protect transaction safety.
- To respond to customer inquiries, provide after-sales support and maintain normal business communication.
- To comply with local laws, legal procedures, regulatory requirements and dispute resolution.
How We Disclose Your Information
We will not sell your personal information without your consent. We may share necessary data only in the following situations:
- With Shopify, logistics providers, payment processors and third-party service providers to complete business operations.
- With marketing partners for targeted advertising and promotional activities.
- When you explicitly authorize or request us to share information.
- With our affiliated companies and group enterprises.
- In case of merger, acquisition, bankruptcy, legal obligations or rights protection.
Relationship with Shopify
This store is hosted by Shopify. Shopify may collect and process your data to maintain and optimize platform services. Your submitted information may be transmitted to Shopify and overseas third-party service providers. For more details, please refer to Shopify’s official Privacy Policy.
Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for the privacy policy, content and data security of external websites. Please check their rules separately before use.
Children’s Privacy
Our service is not intended for minors. We do not intentionally collect personal information from children under the legal age. If you are a guardian and find minor data has been stored, please contact us to apply for deletion.
Data Security & Storage
We adopt reasonable technical measures to protect your personal data. However, no network transmission or electronic storage method is 100% secure. We will retain your information only within the necessary business and legal period.
Your Rights
Depending on your region, you have the right to access, correct, delete, and export your personal data, and unsubscribe from marketing messages. You may contact us at any time to exercise your personal rights.
Complaints
If you have any objections or complaints about our data processing, please contact us by email or address. You also have the right to file a complaint with the local data protection authority.
International Data Transfer
Your personal information may be transferred and stored outside your residential country. We will adopt standard contract clauses and security measures to protect overseas data transmission.
Policy Updates
We may update this Privacy Policy irregularly. The updated version will be published on this page with the latest revision date.
Contact Information
Email: 13369253790@163.com
Full Address: No.2 Shangcheng South Road, Suzhou City, Jiangsu Province, 215501, China